views

SOCIAL POLICY FOR SP!DER LTD

  1. FACEBOOK / INSTAGRAM / TWITTER
    As an agency acting on behalf of a client SP!DER Ltd do not recommend keeping direct messages on Facebook or Twitter for extended periods of time. Direct messages can often include irregular customer data and could cause both the client and SP!DER Ltd additional and unnecessary work when complying with regulations set out in GDPR. Our recommended approach to the collection of customer data is as follows:

    1. Hosting Competitions (Via comments / tagging / sharing post / sharing photos / sharing stories)
      Winners will be announced and prompted to direct message in order to either:

      1. to fill out a client specific Shortstack form. Short stack has a database of submissions and has opt in T&C’s that are GDPR compliant.w
      2. to fill out a form stored on the clients website
      3. to email a client directly via a specified email address
    2. Sending Product to Influencers
      Influencers will be sent a direct message and asked if they would like to receive product. From there they will either:

      1. fill out a client specific Shortstack form. Short stack has a database of submissions and has opt in T&C’s that are GDPR compliant.
      2. fill out a form stored on the clients website
      3. email a Spider directly via a specified email address with their contact details and consent to receive product on the agreed basis and frequency
    3. Passing on complaints
      Consumers will be prompted to send a direct message and subsequently:

      1. to email a client directly via a specified email address

    4. Dealing with complaints
      If the complaint can be resolved without collecting personal data SP!DER Ltd will endeavour to do so. If the complaint requires personal data to be collected consumers be direct messaged and prompted:

      1. to fill out a form stored on the clients website
      2. to email a client directly via a specified email address

    5. Engage with customers
      If the consumer asks a question

      1. SP!DER Ltd will answer without ask or providing information that may breach GDPR
      2. SP!DER Ltd will prompt consumer to direct message and subsequently instruct them to email a client directly via a specified email address

  2. Vemo / YouTube
    1. Sending Product to Influencers
      Influencers will be sent a direct message and asked if they would like to receive product. From there they will either:

      1. fill out a client specific Shortstack form. Short stack has a database of submissions and has opt in T&C’s that are GDPR compliant.
      2. fill out a form stored on the clients website
      3. email a Spider directly via a specified email address with their contact details and consent to receive product on the agreed basis and frequency 
  3. LinkedIn
    1. Passing on complaints
      Consumers will be prompted to send a direct message and subsequently:

      1. to email a client directly via a specified email address
    2. Dealing with complaints
      If the complaint can be resolved without collecting personal data SP!DER Ltd will endeavour to do so. If the complaint requires personal data to be collected consumers be direct messaged and prompted:

      1. to fill out a form stored on the clients website
      2. to email a client directly via a specified email address
    3. Engage with customers
      If the consumer asks a question.

      1. SP!DER Ltd will answer without ask or providing information that may breach GDPR
      2. SP!DER Ltd will prompt consumer to direct message and subsequently instruct them to email a client directly via a specified email address.

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close