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FACEBOOK / INSTAGRAM / TWITTER As an agency acting on behalf of a client SPIDER Ltd do not recommend keeping direct messages on Facebook or Twitter for extended periods of time. Direct messages can often include irregular customer data and could cause both the client and SPIDER Ltd additional and unnecessary work when complying with regulations set out in GDPR. Our recommended approach to the collection of customer data is as follows:
Hosting Competitions (Via comments / tagging / sharing post / sharing photos / sharing stories) Winners will be announced and prompted to direct message in order to either:
to fill out a client specific Shortstack form. Short stack has a database of submissions and has opt in T&C’s that are GDPR compliant.w
to fill out a form stored on the clients website
to email a client directly via a specified email address
Sending Product to Influencers Influencers will be sent a direct message and asked if they would like to receive product. From there they will either:
fill out a client specific Shortstack form. Short stack has a database of submissions and has opt in T&C’s that are GDPR compliant.
fill out a form stored on the clients website
email a Spider directly via a specified email address with their contact details and consent to receive product on the agreed basis and frequency
Passing on complaints Consumers will be prompted to send a direct message and subsequently:
to email a client directly via a specified email address
Dealing with complaints If the complaint can be resolved without collecting personal data SPIDER Ltd will endeavour to do so. If the complaint requires personal data to be collected consumers be direct messaged and prompted:
to fill out a form stored on the clients website
to email a client directly via a specified email address
Engage with customers If the consumer asks a question
SPIDER Ltd will answer without ask or providing information that may breach GDPR
SPIDER Ltd will prompt consumer to direct message and subsequently instruct them to email a client directly via a specified email address
Vemo / YouTube
Sending Product to Influencers Influencers will be sent a direct message and asked if they would like to receive product. From there they will either:
fill out a client specific Shortstack form. Short stack has a database of submissions and has opt in T&C’s that are GDPR compliant.
fill out a form stored on the clients website
email a Spider directly via a specified email address with their contact details and consent to receive product on the agreed basis and frequency
LinkedIn
Passing on complaints Consumers will be prompted to send a direct message and subsequently:
to email a client directly via a specified email address
Dealing with complaints If the complaint can be resolved without collecting personal data SPIDER Ltd will endeavour to do so. If the complaint requires personal data to be collected consumers be direct messaged and prompted:
to fill out a form stored on the clients website
to email a client directly via a specified email address
Engage with customers If the consumer asks a question.
SPIDER Ltd will answer without ask or providing information that may breach GDPR
SPIDER Ltd will prompt consumer to direct message and subsequently instruct them to email a client directly via a specified email address.