SOCIAL POLICY FOR SPIDER LTD

1. FACEBOOK / INSTAGRAM / TWITTER
   As an agency acting on behalf of a client SPIDER Ltd do not recommend keeping direct messages on Facebook or Twitter for extended periods of time. Direct messages can often include irregular customer data and could cause both the client and SPIDER Ltd additional and unnecessary work when complying with regulations set out in GDPR. Our recommended approach to the collection of customer data is as follows:
2. Hosting Competitions (Via comments / tagging / sharing post / sharing photos / sharing stories)
   Winners will be announced and prompted to direct message in order to either:
3. to fill out a client specific Shortstack form. Short stack has a database of submissions and has opt in T&C’s that are GDPR compliant.w
4. to fill out a form stored on the clients website
5. to email a client directly via a specified email address
6. Sending Product to Influencers
   Influencers will be sent a direct message and asked if they would like to receive product. From there they will either:
7. fill out a client specific Shortstack form. Short stack has a database of submissions and has opt in T&C’s that are GDPR compliant.
8. fill out a form stored on the clients website
9. email a Spider directly via a specified email address with their contact details and consent to receive product on the agreed basis and frequency
10. Passing on complaints
    Consumers will be prompted to send a direct message and subsequently:
11. to email a client directly via a specified email address
    
    
12. Dealing with complaints
    If the complaint can be resolved without collecting personal data SPIDER Ltd will endeavour to do so. If the complaint requires personal data to be collected consumers be direct messaged and prompted:
13. to fill out a form stored on the clients website
14. to email a client directly via a specified email address
    
    
15. Engage with customers
    If the consumer asks a question
16. SPIDER Ltd will answer without ask or providing information that may breach GDPR
17. SPIDER Ltd will prompt consumer to direct message and subsequently instruct them to email a client directly via a specified email address
    
    
18. Vemo / YouTube
19. Sending Product to Influencers
    Influencers will be sent a direct message and asked if they would like to receive product. From there they will either:
20. fill out a client specific Shortstack form. Short stack has a database of submissions and has opt in T&C’s that are GDPR compliant.
21. fill out a form stored on the clients website
22. email a Spider directly via a specified email address with their contact details and consent to receive product on the agreed basis and frequency
23. LinkedIn
24. Passing on complaints
    Consumers will be prompted to send a direct message and subsequently:
25. to email a client directly via a specified email address
26. Dealing with complaints
    If the complaint can be resolved without collecting personal data SPIDER Ltd will endeavour to do so. If the complaint requires personal data to be collected consumers be direct messaged and prompted:
27. to fill out a form stored on the clients website
28. to email a client directly via a specified email address
29. Engage with customers
    If the consumer asks a question.
30. SPIDER Ltd will answer without ask or providing information that may breach GDPR
31. SPIDER Ltd will prompt consumer to direct message and subsequently instruct them to email a client directly via a specified email address.